Frequently Asked Questions

What is a Long Steam Stopper & Dual Wrap Vapor Seal?

The Long Steam Stopper is a padded pillow that extends the length of the underside of the fold to prevent heat loss.  The Dual Wrap Vapor Seal is a 8 mil plastic compared to the 4 mil plastic, that is wrapped and heat sealed around the foam to prevent water logging.

How long does it take to receive my new hot tub cover?

All of our covers are custom made in the USA.  It will take approximately14-21 business days from completion of your order to delivery.

How do I measure my hot tub for a cover?

Measuring can be confusing.  Here are some instructions to assist you with your measurements.  Click here

How do I measure a rounded corner (radius corner)?

If you have a rounded corner you will need a radius corner measurement.  Here is a template to use for easy measuring.  Click here

What should I do if my shipment is damaged?

The most important thing is – DO NOT ACCEPT THE DAMAGED DELIVERY!  It is extremely important that you reject the damaged shipment and notify us immediately.   Our covers are sent by freight.  If you reject the damaged shipment we will then send you another cover.  If you accept a damaged shipment you will have to file a claim with the freight company.

What if I measure incorrectly and my hot tub cover does not fit?

Our covers are custom made to your measurements.  WE DO NOT ACCEPT RETURNS!  Please make sure that all your measurements are precise.  If you need assistance, please call one of our representatives.

What do I do if I do have the make & model of my hot tub?

If you have the make & model, send an email to info@replacementhottubcovers.com, as we have many templates on file. You will be able to verify your measurements easier by supplying the make & model.

Is there free shipping?

At Replacement Hot Tub Covers we understand that shipping costs are a deciding factor for your purchase.  That is why we cover the first $150 in shipping costs.  Please note that we sometimes must add a surcharge to your account after your transaction has been finalized.  If this is necessary, we will contact you with the amount to be billed for approval.  This typically occurs when your address in a remote location, you are a significant distance from a terminal or your address is located in an area that is not frequented by LTL freight companies.

We apologize for this, however these costs are set through third party carriers.  This amount is not calculated at the time of checkout and is not determined until your order is paid and processed.  You will have the option to cancel your order should you determine the freight cost is too high.

You will receive your custom cover within approximately 14-21 business days.  The shipping company will contact you to schedule an appointment for delivery.  Please inspect your cover at delivery and refuse if there is ANY damage.