Shipping & Returns

Returns Policy

Since covers are custom made we are unable to accept any returns. Please double check all measurements to make sure the cover you order will fit perfectly. We make all covers to your specifications. If there is a problem, please contact us with 48 hours of delivery. We do offer returns or exchanges of some accessory items but this would have to be approved by our refund department. If the product is not in its original condition or has been opened or used, no exchange will be issued. Shipping charges are non-refundable.

If non-custom items (excludes hot tub covers) and returns are approved, the buyer is responsible for all shipping and handling fees and a 25% restocking fee.

Shipping

Shipping is FREE to any residence in the Continental United States. We can ship to Alaska, Hawaii for an additional charge. If you do reside in Alaska, Hawaii  please contact us for that freight quote.

You will receive your custom cover within 14-21 business days. The shipping companies’ deliver Monday through Friday during regular business hours if delivering to a residence. The shipping company will contact you to schedule an appointment to deliver your spa cover. Please, refuse the delivery if there is ANY damage to the cover.

Damage Policy

PLEASE DO NOT ACCEPT DAMAGED SHIPMENT. Upon delivery, if you accept a damaged shipment, we will not be able to assist you and you will have to file a claim with the freight company. If you reject a damaged delivery, we will send you a new cover. Please inspect your shipment prior to signing for it!